Get Help
Find quick answers below, or reach our team directly — we're here to help you get the most out of VivaPro.
Contact Support
Send us a message and we'll get back to you.
Email Us
support@vivapro.ai
Desktop App
Get the screen-hide companion app.
Frequently asked questions
How do free minutes work?
Every new account starts with 20 free minutes of transcription. Minutes are counted per second of audio you transcribe, and your remaining balance is always shown in your dashboard.
How do I get more minutes?
You can top up anytime from the pricing page — the more minutes you buy, the lower the per-minute rate. You can also earn free minutes by referring friends.
How does the referral program work?
Share your referral code from your dashboard. When someone signs up with it and makes their first purchase, you get 20 free minutes and they get a 20-minute welcome bonus.
Why do I need to verify my email?
To keep accounts secure and prevent abuse, new email/password sign-ups confirm their address before logging in. If you signed up with Google, you're verified automatically.
What is the Screen Hide desktop app?
It's a companion app that hides the VivaPro window from screen-sharing tools like Zoom, Teams and Meet, so your assistant stays private during interviews. Download it here.
My microphone or transcription isn't working — what should I check?
Make sure your browser has microphone permission for the site, that the correct input device is selected, and that you're on a supported browser (Chrome or Edge recommended). Refresh the session if audio stops, then reach out if it persists.
How do I contact a human?
Use the Contact Support button below or email us directly — we usually reply within one business day.
Still stuck?
Our team usually replies within one business day. Reach out and we'll sort it.
Contact Support